PATIENT-CENTRED CARE: IMPROVING QUALITY AND SAFETY BY FOCUSING CARE ON PATIENTS AND CONSUMERS
Monday, 17 November 2014
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Partnering with consumers is about healthcare organisations,
healthcare providers and policy-makers actively working with consumers
to ensure that health information, systems and services meet their
needs.
There are lots of terms used to describe the concepts that underpin
partnerships with consumers, such as patient-centred care, consumer
engagement, patient participation and citizen engagement.
Essentially, partnerships with consumers exist when:
- consumers are treated with dignity and respect
- information is shared with consumers
- participation and collaboration in healthcare processes are encouraged and supported to the extent that consumers choose.
Why partner with consumers?
There is good evidence that patient-centred approaches to care can
lead to improvements in safety, quality and cost effectiveness, as well
as improvements in patient and staff satisfaction.
The way to ensure that care is patient-centred is to work in partnership with consumers.
Some examples of how a healthcare organisation can partner with consumers include:
- working with consumers to check that the information they produce is easy to understand
- including consumers in their governance structure to ensure organisational policies and processes meet the needs of consumers
- involving consumers in critical friends groups to provide advice on safety and quality projects
- establishing consumer advisory groups to inform design or redesign projects.
Some examples of how healthcare providers can partner with consumers include:
- asking consumers about their needs and preferences and working to meet them
- using shared decision-making tools to help consumers make decisions about their health and care
- ensuring that consumers have the option of support people or translators during consultations if they need them
- using communication strategies that are tailored to the needs and preferences of the consumer.
More information about the evidence for patient-centred approaches to care can be found in the Commission’s discussion paper: Patient-centred care: Improving quality and safety through partnerships with patients and consumers
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Judul: PATIENT-CENTRED CARE: IMPROVING QUALITY AND SAFETY BY FOCUSING CARE ON PATIENTS AND CONSUMERS
Ditulis oleh Unknown
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